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Payment Disputes Analyst

  • Indefinite
  • Full time
  • C1426, Buenos Aires, Buenos Aires, Argentina
  • Fraud & Claims

PayRetailers is a payment gateway designed to handle mass online payments in Latin America where credit card penetration and bancarization levels remain low. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments.

We are looking for a Disputes Analyst to be based in Buenos Aires to be able to work from 8h to 17h from Monday to Friday.

Job Duties and Responsabilities:

  • Assist end-customers with payment related queries via email.
  • Process refunds for failed transactions.
  • Escalate issues detected through end-customer support.
  • Analyse transactional data from different sources and ensure an appropriate classification and resolution is made for each ticket.
  • Manage chargebacks and other payment disputes by gathering supporting evidence and processing written correspondence to recover funds for PayRetailersโ€™ Merchants.
  • Partner and readily collaborate with other stakeholders to solve complex payment dispute cases (Support, Legal, Financial Partners, etc.)
  • Handle follow-up actions based on case outcome.
  • Proactively look for ways to improve internal processes.

Experience and Qualifications:

  • Proficiency in English and Spanish are a must (at least B2 level).
  • Computer skills: good knowledge of Microsoft office & Excel
  • Strong written communication skills, utilizing proper grammar and punctuation
  • Detail-oriented and an inquisitive nature.
  • Ability to handle challenging customers in a professional manner.
  • Familiarity with customer support systems and practices
  • Previous experience working in the Payments Industry is a plus.

What we offer:

  • Competitive salary! ๐Ÿ’ถ
  • Opportunities to grow within a company in hypergrowth stage ๐Ÿ“‰
  • Private health insurance covered by the company ๐Ÿฉบ
  • At least one day of home office per week!๐Ÿ’ป
  • Free language classes ๐Ÿ‘จโ€๐Ÿซ
  • Individual development plans ๐Ÿš€
  • Excellent work environment and good collaboration โœŒ๏ธ